Lippincott Docucare - Patient Charting Website
TL;DR Project Summary:
Company: Lippincott Education
Date: 2014
My Role: UX Researcher; Senior UX/UI Designer
Working as: Freelance Contractor (New Leaf Interactive LLC)
Tools Used: Photoshop (Design), InDesign (UX Deliverables)
Deliverables: UX Research Reports (Personas, Task Flows); UI Designs
The Business Ask:
"Our Programmers built this cool thing. Make it pretty."
What I Did:
- UX Interviews & Observation, On Site at a Teaching Hospital
- UX Research (Personas, Task Flows, Primary Features/Needs)
- UI Design
3 Things I Learned:
If you want to truly grok a person's user needs, go to where they work. Standing in the hospital environment helped center my work and guide my focus.
Never let the programming team design the UI. In other news, don't stick your hand over fire. (Okay, sorry, that was snarky. But seriously. Just don't. Please?)
Humanize your product whenever possible. Human beings use it. Showing that it involves other human beings makes it nicer to use. See the little polaroids there? Aren't they reassuring? Those are the people you're helping. ;)
